Runchat Terms of Service
Last Updated: May 28, 2026
Welcome to Runchat. These Terms of Service ("Terms") are a binding legal contract between you and Runchat Pty Ltd ("Runchat", "we", "us", or "our"). These Terms govern your access to and use of our website at https://runchat.com and our related applications, services, and software (collectively, the "Services").
By creating an account, clicking a button indicating acceptance, or using the Services, you agree to be bound by these Terms, including our Privacy Policy. If you use the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree to these Terms, you may not use the Services.
Nothing in these Terms excludes or limits rights, remedies, warranties, guarantees, or obligations that cannot be excluded or limited under applicable law, including privacy, data protection, consumer, or competition laws.
1. Definitions
1.1. Account means the online account you register to use the Services.
1.2. Content means any data, files, text, prompts, images, videos, code, workflows, chats, artifacts, outputs, or other materials you submit, upload, generate, publish, or otherwise provide to or through the Services.
1.3. Existing Content means Content you provide to the Services, including prompts, inputs, files, and reference materials.
1.4. Generated Content means Content generated by AI models or other tools through the Services based on Existing Content or your instructions.
1.5. Generative Models means generative artificial intelligence models and systems used by or through Runchat to provide AI features.
1.6. Credits means units of service that may be purchased, granted, or redeemed to use features within the Services.
1.7. Usage Data means usage, diagnostic, analytics, performance, cost, and statistical data relating to use of the Services, excluding Content except in aggregated, de-identified, or non-identifying form.
1.8. User, you, and your mean the individual or legal entity using the Services.
2. The Services and Your Account
2.1. Access to Services. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your personal or internal business purposes.
2.2. Account Registration. You must register for an Account to use the Services. You agree to provide accurate, current, and complete information and to keep it updated. Accounts must be associated with a valid, permanent email address that you own or are authorised to use. We may suspend or terminate Accounts associated with invalid, temporary, fraudulent, or unauthorised email addresses.
2.3. Account Sharing. You may not share Account credentials or make your Account available to anyone else, except through team or seat-management features provided by the Services.
2.4. Eligibility. You must be at least 18 years old to use the Services. By agreeing to these Terms, you represent that you are legally able to enter into a binding contract.
2.5. Account Security. You are responsible for safeguarding Account credentials, API keys, OAuth connections, and other secrets linked to your Account. You must promptly notify us at support@runchat.com if you believe your Account has been compromised.
2.6. Account Dormancy. If your Account on a free plan remains inactive for 180 continuous days, we may mark it dormant and delete associated Content to manage storage capacity. We will provide prior notice by email before taking that action.
2.7. Plan Features and Visibility. Plan features may differ by plan, add-on, feature flag, or enterprise agreement. Pro and Enterprise workflows are private to your team by default unless published or shared. Starter and Hobby workflows and related assets may be public-by-link or available through public/gallery features unless a private-workflow feature is enabled for your account or plan.
2.8. Free Plan Abuse and Verification. We may limit, suspend, or terminate free Accounts, revoke free Credits or promotional benefits, or require additional verification where we reasonably suspect that an Account, user, or related group of Accounts is being used to abuse, evade, or circumvent free-plan limits, trials, promotions, rate limits, storage limits, usage limits, or other Service restrictions. Examples include creating multiple Accounts to obtain repeated free allowances, using temporary or disposable email addresses, providing false or misleading account information, automating sign-ups, sharing credentials to avoid plan limits, or otherwise using the free plan in a way that is not consistent with its intended purpose. Where reasonably practicable, we will provide notice and an opportunity to respond, but we may act immediately where needed to protect the Services, other users, or our systems.
3. Use Restrictions
You represent, warrant, and agree that you will not use the Services or provide Content in a manner that:
a. infringes or violates intellectual property, privacy, publicity, confidentiality, or other rights;
b. violates any applicable law, regulation, or third-party terms that bind you;
c. is illegal, harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
d. jeopardizes the security, integrity, availability, or performance of the Services or another user's Account;
e. attempts to obtain passwords, accounts, API keys, secrets, or other security information from another person;
f. decompiles, reverse engineers, or attempts to obtain source code or underlying non-public ideas of the Services, except where law permits;
g. crawls, scrapes, spiders, or harvests data from the Services through manual or automated means without permission;
h. uses the Services or Generated Content to develop a competing product or service, except as expressly permitted by a separate written agreement;
i. submits Content you do not have the right to submit, including regulated, confidential, personal, or third-party data without appropriate rights and notices;
j. uses the Services in a way that constitutes excessive, abusive, or harmful usage as determined by us in our reasonable discretion;
k. creates, uses, or controls multiple Accounts, temporary email addresses, automated sign-ups, credential sharing, or other methods to evade free-plan limits, trials, promotions, rate limits, usage restrictions, or account verification requirements.
A violation of this section may result in rate limits, suspension, termination, removal of Content, or other action reasonably necessary to protect the Services and other users.
4. Fees and Payment
4.1. Paid Services. Certain features may be subject to fees, including subscriptions and one-time purchases of Credits. Payment terms presented during checkout or sign-up are part of these Terms.
4.2. Billing. We use a third-party payment processor to bill you through a payment account linked to your Account. Currently, we use Stripe, Inc. as our payment processor. Payment processing is subject to Stripe's terms and policies in addition to these Terms.
4.3. Recurring Billing and Auto-Renewal. Some Paid Services renew automatically. By choosing a recurring payment plan, you authorise recurring charges until you cancel. Unless you opt out of auto-renewal through Account settings or another method we provide, Paid Services will automatically renew for successive renewal periods of the same duration at the then-current non-promotional rate.
4.4. Current Information Required. You must provide complete and accurate billing information and keep it current. You must promptly update payment information if it changes or if you become aware of a payment security issue.
4.5. Cancellation. If you cancel a subscription, it will remain active until the end of the then-current term and will not renew. Except where required by law or expressly stated at checkout, fees are not refundable and we do not provide prorated refunds.
4.6. Credits. Credits may be used for eligible features. Unless otherwise stated at purchase, unused Credits may be carried over for one subsequent billing cycle and expire permanently at the end of the second billing cycle after purchase. Credits are non-refundable except where required by law.
5. Content, Generative Models, and Intellectual Property
5.1. Your Ownership of Content. As between you and Runchat, you own your Content. To the extent Runchat has any rights, title, or interest in Generated Content created for you through the Services, Runchat assigns those rights to you, subject to these Terms, third-party model terms, and applicable law.
5.2. Licence Needed to Provide the Services. You grant Runchat a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, transmit, display, modify for technical formatting, and otherwise use your Content solely as reasonably necessary to provide, secure, support, maintain, and improve the Services; comply with law; enforce these Terms; and exercise rights you grant through sharing, publishing, or collaboration features. This licence includes the right to use sub-processors and service providers as described in the Privacy Policy and any applicable DPA.
5.3. Public, Shared, and Published Content. If you publish Content, share a public link, make a workflow available through gallery or public-profile features, use a plan where workflows are public-by-link, or otherwise choose to make Content available to others, you grant Runchat a worldwide, non-exclusive, royalty-free licence to host, display, reproduce, distribute, create technical thumbnails or previews from, and make that Content available for the audience you selected or enabled. This licence lasts while the Content remains published or shared and for a reasonable period in backups, caches, logs, and records after deletion or unpublishing.
5.4. Marketing Use of Content. Runchat will not use private Content for advertising, marketing, or public promotional purposes without your separate permission. Runchat may refer to, display, or promote Content that you intentionally publish to public areas of the Services, but we will not knowingly use personal data or confidential information from that Content for promotional purposes without appropriate rights or consent.
5.5. AI Model Training. Runchat does not use your Content to train, fine-tune, or improve any AI model operated by Runchat. Third-party AI providers may process Content as described in the Privacy Policy. Where you connect your own provider, API key, OAuth account, or model endpoint, you are responsible for reviewing that provider's applicable terms, including any model-training or data-retention settings.
5.6. Usage Data. Runchat may collect, create, and use Usage Data to operate, secure, analyse, improve, price, market, and develop the Services. We do not treat Usage Data as your confidential Content when it is aggregated, de-identified, or does not identify you or your Content.
5.7. Runchat Ownership. Runchat and its licensors own all rights, title, and interest in and to the Services, including software, designs, interfaces, workflows, documentation, trademarks, and other intellectual property. The Services are licensed, not sold.
5.8. AI Disclaimers. You acknowledge that AI and machine learning systems may produce Generated Content that is inaccurate, incomplete, biased, offensive, unlawful, unsafe, or not unique. You are responsible for evaluating Generated Content before using or relying on it. Do not rely on Generated Content as a sole source of truth or as a substitute for professional advice.
5.9. Content Retention and Backups. Runchat will retain Content as described in the Privacy Policy and applicable plan terms. Assets generated using Runchat Credits will be retained for up to 180 days following the termination, cancellation, expiry, or non-renewal of an active subscription, consistent with the dormancy policy applicable to free Accounts. Uploaded assets and assets generated through third-party billing (including bring-your-own-key, OAuth, or connected provider integrations) are subject to a fair usage policy, and Runchat reserves the right to remove or restrict access to such assets where we reasonably determine they violate our content storage policies or constitute excessive, abusive, or unintended use of storage including for any purpose not directly related to the Services. The Services are not intended to be a data hosting platform and you are responsible for maintaining your own backups of important Content.
6. Copyright Infringement Policy
Runchat respects intellectual property rights. If you believe material on the Services infringes your copyright, send a notice containing the following to support@runchat.com:
a. a physical or electronic signature of a person authorised to act on behalf of the copyright owner;
b. identification of the copyrighted work claimed to have been infringed;
c. identification of the allegedly infringing material and information reasonably sufficient to locate it;
d. your contact information;
e. a statement that you have a good faith belief the use is not authorised by the copyright owner, its agent, or the law;
f. a statement that the information in the notice is accurate and, under penalty of perjury where applicable, that you are authorised to act on behalf of the copyright owner.
7. Termination
You may stop using the Services at any time. Runchat may suspend or terminate your access to the Services or your Account if you breach these Terms, create risk or legal exposure, fail to pay amounts due, or use the Services in a way that may harm Runchat, other users, or third parties. Account termination may result in deletion of associated Content as described in the Privacy Policy.
Sections that by their nature should survive termination will survive, including ownership provisions, Content licences needed for retained records or published Content, warranty disclaimers, indemnity, limitations of liability, payment obligations, and dispute provisions.
8. Warranty Disclaimer
The Services and Content are provided "as is" and "as available." To the fullest extent permitted by law, Runchat disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Runchat does not warrant that the Services will be uninterrupted, secure, error-free, or that Generated Content will be accurate or suitable for your use.
9. Limitation of Liability
To the fullest extent permitted by law, Runchat and its affiliates, officers, agents, employees, and suppliers will not be liable for indirect, special, incidental, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business opportunities.
To the fullest extent permitted by law, Runchat's aggregate liability for all claims relating to the Services or these Terms will not exceed the greater of AUD $100 or the amounts you paid to Runchat for the Services in the 12 months before the claim arose.
These limitations do not exclude or limit liability that cannot be excluded or limited by law, including non-excludable consumer guarantees, privacy obligations, fraud, wilful misconduct, or liability for death or personal injury caused by negligence where applicable.
10. Indemnity
You agree to indemnify and hold Runchat, its affiliates, officers, agents, and employees harmless from claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising from or related to your Content, your use of the Services, your violation of these Terms, or your violation of law or third-party rights.
11. Third-Party Integrations, AI Providers, and Sub-Processors
11.1. Runchat Sub-Processors. Runchat uses third-party service providers and sub-processors to provide the Services, including hosting, authentication, storage, payments, email, security, and Vertex AI inference where Runchat provides Vertex AI access. Runchat remains responsible for its own obligations under applicable privacy and data protection law and uses appropriate contractual controls for sub-processors as described in the Privacy Policy and any applicable DPA.
11.2. User-Selected Third-Party Services. The Services may allow you to connect or choose third-party services, model providers, model routers, APIs, OAuth accounts, custom endpoints, and bring-your-own-key integrations. Except for Vertex AI access provided by Runchat, AI providers and model routers are treated as Third-Party Services you select or connect. When you choose or connect a Third-Party Service, you authorise Runchat to transmit Content, credentials, requests, and related data to that service as needed to perform the action you requested.
11.3. Third-Party Terms. Your use of Third-Party Services may be subject to their own terms, privacy policies, fees, rate limits, security controls, data retention settings, and model-training policies. You are responsible for reviewing those terms and ensuring you have the right to send Content to those services.
11.4. Responsibility Split. Runchat is not responsible for independent acts or omissions of Third-Party Services you select, connect, or control, except to the extent applicable law says otherwise. This does not limit Runchat's responsibilities for Runchat-selected sub-processors or for obligations that cannot be excluded under applicable law.
12. Data Processing Agreement
If you are a business customer and Runchat processes personal data on your behalf, our DPA applies where executed or otherwise incorporated into your agreement with us. If there is a conflict between these Terms and the DPA regarding processing of personal data on your behalf, the DPA controls for that processing.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of Victoria, Australia, without regard to conflict-of-law principles. Subject to any non-excludable rights you may have under applicable law, disputes arising from or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in Victoria, Australia.
14. Changes to Terms
We may update these Terms from time to time. If we make material changes, we will provide notice by email, in-product notice, or posting on the Website. Your continued use of the Services after changes become effective means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.
15. Miscellaneous
15.1. Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, reorganisation, sale of assets, or by operation of law.
15.2. Entire Agreement. These Terms, the Privacy Policy, any applicable DPA, and any order form or checkout terms constitute the entire agreement between you and Runchat regarding the Services.
15.3. Severability. If any provision of these Terms is found unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in effect.
15.4. No Waiver. Failure to enforce a provision is not a waiver of our right to do so later.
15.5. Contact. Questions about these Terms may be sent to:
Email: support@runchat.com
Company: Runchat Pty Ltd